ibisawin Casino & Sportsbook Terms
When you open an account with ibisawin, you enter into an agreement that sets out our respective obligations. We lay out how you can deposit and withdraw funds, what rules govern your participation in our football markets, live-dealer tables, slot games, and esports offerings, and how we handle disputes. This page summarizes the core terms; the full legal document is available in your account settings.
Our services are available only where local law permits. We operate under the principle that you are responsible for verifying that access and use of ibisawin comply with your own jurisdiction's law. We do not offer our services in jurisdictions where online wagering is prohibited by statute.
The terms below cover account setup, deposits and withdrawals, bonus rules, dispute resolution, and the jurisdiction framework. Read them carefully before you proceed.
Account opening and verification on ibisawin
To open an account with us, you provide your legal name, date of birth, phone number, and a government-issued ID. We cross-check these details against official records to prevent fraud and comply with Indonesian financial law. You must be at least 18 years old and a resident of a jurisdiction where our services are legally accessible.
After you submit your information, we conduct identity verification (KYC). This typically completes within hours; if we need clarification on your documents, we notify you immediately. Once verified, your account is active and you can deposit funds. We retain your verification documents for regulatory compliance and account recovery purposes.
You are responsible for keeping your login credentials secure. If someone else gains access to your account and conducts transactions, we will not reverse those transactions unless we determine that our security controls failed due to our negligence.
Deposits, withdrawals, and our ibisawin payment policy
We accept deposits via nine channels: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers through mobile banking, local payment, online payment, or e-wallet. Deposits are non-refundable once cleared into your ibisawin account balance, except where we determine an error occurred on our end (e.g., duplicate charge).
Your ibisawin balance is held in an omnibus account and is your unsecured claim against us. Withdrawals process within one business day and return to your original payment source. We do not charge withdrawal fees. If your withdrawal is delayed due to your bank or e-wallet provider, we are not liable for that delay.
We reserve the right to limit daily or monthly withdrawal volumes to prevent money-laundering and fraud. If you need clarification on withdrawal timings or limits, contact our support team through your account.
Bonus terms and conditions
When we offer promotional bonuses, they are conditional on meeting specific turnover or eligibility criteria. Any bonus is credited to a separate bonus balance and must be played through (typically 5–10 times the bonus amount) before it converts to withdrawable cash. Bonuses expire if not used within the stated window.
We reserve the right to cancel or modify bonus terms at any time. Abuse of bonus systems—such as combining multiple accounts, exploiting system errors, or using bots—will result in forfeiture of bonus and possible account closure. If you believe you have inadvertently triggered bonus abuse protections, submit a dispute through our support channel.
Market rules and football betting on ibisawin
Our football markets cover Liga 1, Piala AFF, Champions League, and other tournaments. Market outcomes are determined by official match results published by the relevant governing body. If a match is postponed, abandoned, or declared void, we follow standard industry practice: postponed matches revert to the original odds if replayed within a set window; abandoned or voided matches are settled as void and stakes are refunded.
We do not offer markets on matches where we suspect manipulation, insider information, or collusion. If we become aware of suspicious activity, we may suspend or void the market without prior notice.
Live-dealer games (blackjack, roulette, baccarat, Dragon Tiger) are streamed from licensed studios. Slot games and instant games (Aviator, Fortune Tiger, Sweet Bonanza, Mahjong Ways) are powered by third-party providers. Esports markets (Mobile Legends, Free Fire, PUBG Mobile) follow the same outcome-based settlement as football.
Dispute resolution and our ibisawin customer service
If you believe we have made an error on your account—incorrect settlement, missing funds, or technical malfunction—contact our support team within 30 days. We investigate disputes internally and respond with our finding within 7 business days. If you are unsatisfied with our resolution, you may escalate to our complaints officer by email.
We do not offer compensation for poor market performance, losses on gambling activity, or market outcomes you find unfavorable. Compensation is reserved for cases where we demonstrably failed to deliver our service (e.g., system outage that prevented you from withdrawing during a withdrawal window).
Jurisdiction and applicable law
ibisawin services are provided from offshore jurisdictions and are available only where local law permits. We do not represent that our services are legal in any particular territory. You are solely responsible for determining whether access and use comply with your local law.
If your jurisdiction prohibits online wagering or requires licensing that we do not hold, we will not service your account. If we discover that you are accessing ibisawin from a restricted jurisdiction, we reserve the right to close your account and return your balance to your original payment source.
Disputes shall be resolved under the law of the jurisdiction where our platform is registered. Arbitration is binding if requested by either party.
Summary of our ibisawin terms
We at ibisawin require identity verification, accept deposits via multiple payment channels, and process withdrawals to your original source within one business day. Bonuses are conditional and expire if unused. Market outcomes are determined by official results, and we reserve the right to void or suspend markets if we suspect irregular activity.
Disputes are handled through our support channel and escalated to our complaints officer if needed. Our services are available only where local law permits, and you are responsible for verifying compliance with your jurisdiction's regulations.
For the complete legal terms, refer to the full Terms & Conditions document in your account. If you have questions about any provision, our support team is available in multiple languages through the help section of your account.