What happens during KYC at ibisawin
Know-Your-Customer rules exist because operators like ibisawin need to confirm you are who you say you are before handling money. The process protects both you and the platform from fraud. At ibisawin, KYC has three checkpoints: identity verification, address confirmation, and payment method linking. Each one feeds into the next.
You start by uploading a government ID — a national identity card (KTP), passport, or driver's license. We check that the name matches your registration, that the document is not expired, and that the photo is legible. If your ID shows a different spelling than your account name, we flag it and ask for clarification. This step usually completes within minutes if your image is clear.
Document requirements
Your ID must show your full name, issue and expiry dates, and a photo. Passport pages work; so do KTP, SIM, or state-issued cards. We accept color or black-and-white scans at 300 DPI or higher. File size must be under 5 MB.
Address documents are separate. A utility bill, bank statement, or rental agreement dated within the past three months confirms where you live. Post office statements and tax records also work. The document must match the address you entered in your profile.
Address and payment verification
After identity is confirmed, you upload proof of address. We need this because payment partners like DANA, e-wallet, and mobile banking require it before funds move. A recent utility bill works best, but we also accept bank statements and government correspondence. The name on the document must match your ID, and the address must match what you registered with ibisawin.
Once both documents pass review, you link a payment method. This is where local payment, online payment, e-wallet, mobile banking, local payment, and online payment come in, alongside bank transfers via e-wallet virtual accounts, mobile banking, local payment, and online payment. We confirm that the phone number or account holder name matches your identity documents. This step protects you from someone else using a stolen payment method on your account.
Verification in context: Jakarta, Surabaya, Bandung
Users across Jakarta, Surabaya, Bandung, and Medan follow the same process, but local payment preferences shape how quickly deposits complete. In Jakarta, many players use e-wallet or mobile banking because they are instant. In Surabaya and Bandung, bank transfers through local payment or online payment are common. Regardless of which payment method you choose, ibisawin verifies it during the KYC step so you avoid surprises when you fund your account.
If you are setting up an account to watch Liga 1 markets, you still go through the full verification. The rules do not change based on which event or game category you plan to use. Verification happens once; after it passes, you can deposit and switch between football, live dealers, slots, and esports without re-verifying.
What happens if documents are rejected
A rejection is not permanent. It means we could not read the image clearly, or the information does not match your registration. We send you a message explaining which document failed and why — maybe the photo is blurry, the expiry date is in the past, or the name on the address document does not match your ID. You then upload a new scan or correct the information and resubmit.
Common reasons for rejection: poor lighting on ID photos, documents cut off at the edges, and name mismatches across documents. If your registered name is "Budi Santoso" but your address document shows "B. Santoso", we flag it. This is not a refusal — it is a mismatch we need you to fix so that payment partners can process your account without issues.
KYC and withdrawal protection
Verification also protects your withdrawals. When you request funds, we confirm that the payment method you are withdrawing to matches the one you linked during KYC. This prevents someone else from changing your payout details and stealing your balance. If you want to withdraw to a different payment method — moving from e-wallet to mobile banking, for example — you need to update your account details, and we verify the new method the same way we verified the first one.
Withdrawals happen faster if your account is fully verified. Partially verified accounts (identity only, no address or payment method) cannot withdraw until all three steps are complete.