ibisawinPrivacy Policy
This page describes what we collect when you use ibisawin and how we keep that data protected. We at ibisawin handle account information, payment details, and activity logs according to Indonesian data protection standards and international best practices. Our commitment is to be transparent about what we collect, why we collect it, and who has access to it.
When you create an account on ibisawin, deposit funds, place a bet, or withdraw winnings, we collect information necessary to verify your identity, process your transactions, and comply with financial regulations. We do not sell your data to third parties. We do not use your information for marketing purposes beyond account notifications.
This policy applies to all users accessing ibisawin services where local law permits. If you have questions about how we handle your data, our support team can address them through your account help section.
What we collect on ibisawin
We collect your name, email address, phone number, and date of birth when you register. We collect government-issued ID (KTP, passport, or driver's license) and proof of address (utility bill, bank statement, or rental agreement) during account verification. We collect payment information—bank account details, e-wallet identifiers, or virtual account numbers—when you deposit or withdraw. We do not store full credit card numbers; payment processors handle that data separately.
We collect activity logs: which games you access, when you place bets, match outcomes, withdrawal requests, and login timestamps. We collect your IP address and device information (browser type, operating system) for security purposes. We collect communication records if you contact our support team via email or in-app messaging.
How we use your data on ibisawin
We use your name and contact details to manage your account, send transaction confirmations, and notify you of withdrawals or account changes. We use your ID and address proof to verify you are who you claim to be—this is mandatory under Indonesian anti-money-laundering law. We use payment information to process deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfers through mobile banking, local payment, online payment, and e-wallet.
We use activity logs to detect fraud, prevent account takeover, and investigate disputes. If you report a withdrawal that did not arrive, we review your transaction history to trace the issue. If you forget your password, we verify your identity using your registered email and phone number before allowing a reset. We use IP and device data to flag unusual login patterns—for example, if your account logs in from Jakarta one hour and Surabaya the next, we may ask for additional verification.
We do not use your data to build marketing profiles or sell contact lists. We do not share your betting history with third parties. We do not use your information to target you with promotional emails or SMS outside your account notifications.
Third parties and data processors
Our payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and our bank partners) receive your payment details to complete transactions. These processors operate under their own privacy policies. We do not control how they store or use your data beyond the transaction itself. Our hosting provider stores our servers and databases; they may be located outside Indonesia. We use encryption to protect data in transit and at rest.
Our support team (based in Indonesia) can access your account information to help resolve issues. Our compliance team reviews account data to meet regulatory requirements. We do not hire external marketing agencies or data brokers. We do not share your information with Liga 1, Piala AFF, Champions League, or any sports organization—we only use your data to operate ibisawin.
Your rights and our commitments on ibisawin
You have the right to access your data. Log into your ibisawin account and review your profile, transaction history, and account settings. You have the right to correct inaccurate information—if your registered name or address is wrong, contact our support team and we will update it. You have the right to request deletion of your account and associated data, subject to legal retention requirements (we must keep transaction records for seven years under Indonesian law).
We commit to keeping your data secure. We use industry-standard encryption (TLS 1.2 or higher) for all data in transit. We hash passwords so we cannot see them even internally. We limit access to your data to staff who need it to operate ibisawin. We conduct regular security audits and penetration testing. We do not guarantee absolute security—no system is immune to breach—but we undertake to respond to any incident within 24 hours and notify affected users.
We commit to transparency. If our privacy practices change, we will notify you via email at least 30 days before the change takes effect. We will not retroactively apply new restrictions to data we have already collected. We will not sell ibisawin to another company without offering you the option to delete your account first.
Cookies and tracking
We use cookies to keep you logged in and to remember your preferences (language, theme). These are session cookies that expire when you close your browser. We do not use tracking pixels or third-party analytics that follow you across the internet. We do not use cookies to build advertising profiles. If you disable cookies in your browser, ibisawin will still work, but you will need to log in each time.
Contact ibisawin
If you have questions about this privacy policy or how we handle your data, contact our support team through your ibisawin account. We respond to data requests within five business days. Our support team speaks English and Indonesian. We do not have a separate data protection officer, but our compliance team reviews all privacy inquiries.